FAQs
General Policies
What makes Phoenix Salon + Spa unique?
Phoenix is more than a salon—it’s a sanctuary for transformation and self-care. Our stylists and estheticians offer a diverse range of services including precision haircuts, dimensional color, extensions, facials, waxing, spray tans, and makeup. Whether you're refreshing your look or indulging in self-care, our goal is to make every visit a customized, uplifting experience.
Did you move locations?
Yes! We were formerly La Mae Salon & Spa, located at 4062 Flying C Road in Cameron Park. While the name and space have evolved, our commitment to high-quality care and personal connection remains the same.
Do you accept walk-ins?
We primarily operate by appointment to ensure personalized attention for each guest. Walk-ins are welcome when availability allows, but we highly recommend booking ahead for your preferred provider and time.
What is your cancellation policy?
We require at least 24 hours' notice for cancellations or rescheduling. Late cancellations or no-shows may result in a cancellation fee, as noted in your booking confirmation.
Can I bring my child or a guest to my appointment?
To ensure a safe and serene environment, only the client receiving a service may be in the treatment or styling area. Children must remain seated in the waiting area and be supervised at all times.
For child clients receiving services:
Only the child receiving the service may be at the station
Siblings or other children may not accompany them into the service area
Children must be able to sit still and respectfully during the entire appointment
Thank you for helping us maintain a calm, professional salon experience.
What forms of payment do you accept? Can I leave a tip?
We accept all major credit cards, cash, and digital payment options like Venmo or Zelle (stylist-dependent). Gratuities are always appreciated and may be given directly to your service provider.
What is your return and refund policy?
To be eligible for a refund, you must provide proof of purchase (receipt or order confirmation). Products must be unused, unopened, and in their original condition.
Refund requests must be submitted within 30 days of purchase by contacting us via phone or email listed on our website.
Once approved, refunds will be processed within 7 business days to the original payment method (unless otherwise specified).
Opened products are eligible for salon credit only, at management’s discretion.
Services are non-refundable, but concerns will be addressed by the service provider on a case-by-case basis.
Are all service providers at Phoenix Salon + Spa employees?
No — all of our service providers are independent contractors. Each stylist, esthetician, and technician operates their own business within our salon space.
Who do I pay for my services?
Each provider handles their own payments directly. Phoenix Salon + Spa does not process payments for individual services. Please confirm your provider’s accepted payment methods at the time of booking or checkout.
Can I purchase or use a gift card at Phoenix Salon + Spa?
Yes — Phoenix Salon + Spa gift cards can be purchased directly through the salon and used toward any service provided at Phoenix Salon + Spa, regardless of which stylist or technician performs the service.
Can I purchase retail products at the salon?
Yes — retail products can be purchased directly through Phoenix Salon + Spa. Product purchases are separate from service payments, which are made directly to your provider.
How do I contact my service provider?
Most providers manage their own booking, scheduling, and communication. You can find their preferred contact information when booking online or by contacting the salon, and we’ll help connect you.
Who should I contact for cancellations or rescheduling?
Please contact your service provider directly to make any changes to your appointment. Since each provider operates independently, cancellation and rescheduling policies may vary.
Can I book multiple services with different providers in one visit?
Absolutely! You’re welcome to enjoy services from multiple professionals during your visit. Just note that each service may require separate payments and may have its own policies.